Patient information is not available for reporting.Exact date of surgery, during which the malfunction occurred, is unknown.Device is an instrument and is not implanted or explanted.Service & repair evaluation: the customer reported the item was not crimping or tensioning properly.The repair technician reported loose component as the reason for repair.The cause of the issue is unknown.No parts were replaced.The item was repaired per the inspection sheet, then passed synthes final inspection on may 26, 2016.The device will be returned to the customer upon completion of the service and repair process.The device was officially manufactured on november 27, 2013, but was not released to the warehouse until december 4, 2013.Device history record review: manufacturing location: (b)(4) - manufacturing date: november 27, 2013.No anomalies were detected during device history record (dhr) review.No non-conformance reports were generated during production.Review of the dhr showed that there were no issues during the manufacture of the product that would contribute to this complaint condition.Service history record review: no service history review can be performed as part number 03.501.080 with lot numbers 8725323 is a lot/batch controlled item.The release to warehouse date of this item was december 4, 2013.The service history review is unconfirmed.Device used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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