Integra has completed their internal investigation on 11/28/2016.The investigation included: methods: -evaluation of actual device.-review of complaint history.Results: evaluation of device: this item was picked from location 3h14a1 (main warehouse), previous move was rec (=receiving area).Received on inbound 1096986.On inbound 1097310 there were 3 items of this lot booked as damaged.Location me31c2 ( qa area), previous move was receiving area.There is no indication in any of the dsv records on incoming or outgoing shipments that could explain the damage.No trend has been identified - this is a one time event.Conclusion: it is not possible to determine the root cause.It currently considered as one time event.
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