On (b)(6) 2016, the reporter contacted animas, alleging a power (no power) issue.Reportedly, there were no damages to the battery cap or the battery compartment.Allegedly, there was no moisture in the pump.This complaint is being reported because the user may be unaware that the pump has lost power, leading to under delivery.There was no indication that the product caused or contributed to an adverse event.
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Device evaluation: the device has been returned and evaluated by product analysis on 06/23/2016 with the following findings: investigators were unable to adequately investigate and confirm the original complaint due to an additional failure; upon pump power up, a call service alarm 069 was reproduced and was unable to be cleared post-reboot attempt.The call service alarm 069 failure was defined as a language file corruption upon the language text retrieval and was recorded in the black box data as a call service alarm 87 failure.The investigators determined that the error is resident to u39 flash chip failure.The battery cap was returned with the pump and was able to secure to the pump and to a test pump.The pump was opened and no damages were observed to the power circuit.There was no evidence of internal moisture.Unrelated to the original complaint, the battery compartment was cracked.
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