Result: packaging problem.Asp investigation summary: the investigation included a review of the device history record (dhr), trending of lot number, system risk analysis (sra), and product return analysis.The dhr was reviewed and the involved lot met manufacturer specifications at the time of release.No anomalies were observed that would contribute to the customer's experienced issue.Trending analysis by lot number was reviewed from six months prior to complaint open date (11/26/2015 to 05/24/2016) and trending was not exceeded.The sra indicates the risk associated with hazard of 'exposure to toxic or corrosive material' is "low." the suspect product was returned for visual analysis.Evaluation of the cassette identified a cleft in the upper part of cell six (6) near the piercing zone.It is possible that this damage could have been caused by mishandling during packaging, however, the hole is big enough that a hydrogen peroxide leak would have been easily detected prior to shipment.The complaint is confirmed, however, a defintive cause could not be determined.The issue will continue to be tracked and trended.
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