The investigation of the error logs showed that collision with the floor can be excluded as a cause of the incident.Furthermore the investigation of the returned parts (footrest and tabletop) showed that the lowest application points of the bilateral fixed profiles were pulled by an excessive force.This equal damage on both sides indicates that the footrest was used when the incident occurred.Therefore tests with a 6-fold load were performed, however the reported issue could not be reproduced.It is assumed that the damage occurred because of a collision with an obstacle.In the operator manual (xpd3-500.620.02.02.02, chapter [?]personal safety measures", page 24) it is stated that the operator has to ensure that no obstacles are in the area of collision.No systematic system failure could be detected and the issue could not be reproduced.This report was submitted october 18, 2016.
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