Sorin group (b)(4) manufactures the s5 double head pump.The incident occurred in (b)(6).This medwatch report is filed on behalf of sorin group (b)(4).Sorin group (b)(4) received a report that the s5 double head pump displayed an error message and stopped during a procedure.The pump was powered off and back on to resolve the issue.There was no report of patient injury.A sorin group field service representative was dispatched to the facility to investigate the issue.The involved pump was tested but the reported issue could not be reproduced.A pump serial read out was performed and sent to sorin group (b)(4) for further evaluation.Sorin group (b)(4) was able to confirm that an error message was displayed and the pump stopped due to an alarm of the master pump.As the issue could not be reproduced, an exact root cause could not be determined, however the serial read out and error code suggest that the tubing was not correctly inserted into the raceway.The service representative performed a technical safety inspection without issue and returned the pump to the customer.A review of the dhr did not identify any deviations or non-conformities relevant to the reported issue.Sorin group (b)(4) will continue to monitor for trends related to this type of issue.Evaluated on site by sorin service rep.
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