An end user alleged that she was harmed when she developed eye irritation and dryness while using the wisp mask.The end user stated that she noticed air leaks at initiation of use, but continued to use different sizes of the mask over a period of 18 months.The end user was advised by a physician to discontinue use of the mask.The end user further alleges that she will require eye surgery as a result of the reported issues with the mask, but no medical intervention has been reported to date.The manufacturer has made numerous attempts to contact the end user for additional information and to request all mask(s) for investigation.At this time, no further information has been received, and no product has been returned.There was no lot number provided for masks reportedly used.Instructions for use for this mask provides directions for achieving the proper fit, and state, "some users may experience skin redness, irritation, or discomfort.If this happens, discontinue use and contact your healthcare professional.Consult a physician if you experience the following symptoms while using the mask or after removing it: drying of the eyes, eye pain, eye infections, or blurred vision.Consult an ophthalmologist if symptoms persist." the user is further instructed "do not overtighten the headgear straps.Watch for signs of overtightening, such as excessive redness, sores, or bulging skin around the edges of the mask.Loosen the headgear straps to alleviate symptoms." based on the information available, the manufacturer is unable to confirm the end user's allegation.No further action is necessary.If additional information is obtained, or if product is returned, the manufacturer will file a follow up report.
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