It was reported that vns patient has severe hoarseness.The system diagnostics seem ok.The x-rays seem normal.They also did an evoked potential recording and it seems that the generator creates an irregular stimulation pattern; no indication of a defective lead is present.Through a decrease of the output current from 2.25 ma to 1 ma the patient has an increase of seizures that was linked to loss of therapy as per the doctor.The physician has decided to replace the generator with an aspire sr and planned the surgery.The customer requested a reimbursement if the product analysis confirmed a faulty generator.The review of the generator's manufacturing records confirmed all tests passed for the device prior to distribution.The review of the received x-rays indicated that the lead pin is fully inserted into the generator block, no anomalies were observed on the assessed x-ray images (no neck x-ray was provided).The received programming history was reviewed from 07/01/2015 to 03/29/2016.Parameters data also indicated that the stimulation ok.The review of the available programming history did not reveal any anomalies.Magnet activations were reviewed from 11/01/2015 until 03/29/2016, it was observed that the patient used the magnet about 3 times a day.Follow up indicated that the patient underwent a surgery; the neurosurgeon found some moisture in the lead and decided not to replace the generator without replacing the lead or generator.As no lead was available as backup, the surgery was postponed.The generator was dislocated and re-fixated accordingly.It was also reported that an evoked potentials monitoring was performed after the surgery and this showed an abnormal result.The surgeon is planning to replace the generator and lead in the next time, no date is known at this time.
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