Integra completed its internal investigation 2sep2016.The investigation included: method: - review of device history records.- review of complaint management database for similar complaints.Results: the lot number was not provided and a review of the manufacturing records, inspection and tests result documents could not be performed.Complaint rate: total # complaints = 1.Procedures of the external fixation system = 22 procedures.Complaint rate = 1/22 100 = 4.5%.Note: the ex-fix system is a recently launched product line and currently is under a controlled market release (cmr) and according to marketing only 22 cases have been performed at this time.The complaint rate is determined to be probable (b)(4) and moderate in severity.However, with only 22 procedures having been conducted, no adverse trend could be identified from calculations.Conclusion: possible root cause for this complaint may be a manufacturing issue, application and or design.Needless to say further investigation by product development will be performed to determine root cause and any actions deemed necessary.
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