Device was used for treatment, not diagnosis.Patient information not available for reporting.Device is an instrument and is not implanted/explanted.The device was received, the investigation could not be completed, and no conclusion could be drawn, as product is entering the complaint system.A review of the device history records has been requested.Service and repair evaluation was attempted: no service history review can be performed as part number 03.501.080 with lot number(s) 8735273 is a lot/batch controlled item.The manufacture date of this item is 10-jan-2014.The source of the manufacture date is the release to warehouse date.The service history review is unconfirmed.The investigation of the complaint articles has shown that: service and repair evaluation was performed: the customer reported the item was not tightening enough.The repair technician reported the lever was sticky during tightening.Lube/oil/clean is the reason for repair.The cause of the issue is unknown.No parts were replaced.The item was repaired per the inspection sheet, passed synthes final inspection on 28-jun-2016 and will be returned to the customer upon completion of the service and repair process.The evaluation was confirmed.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Manufacturing location: (b)(6).Manufacturing date: january 07, 2014.No non-conformance reports were generated during production.Review of the device history record(s) showed that there were no issues during the manufacture of the product that would contribute to this complaint condition.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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