It was reported that the handheld programmer and wand were being returned due to the facility receiving a new tablet and wand.It was noted that the handheld programmer was not holding it's charge long enough to complete a memory download.The handheld had been adequately charged to gain a full battery when the issues with the battery life were observed.The handheld programmer and wand were received.Product analysis was completed on the wand and the flashcard containing the software.Analysis found that both performed according to functional specifications.Product analysis on the handheld found that the battery was swollen which caused the battery cover to bend.As a result the battery cover could not make sufficient contact with the battery latch switch.This caused the handheld device to be inoperable.The cause of the swollen battery is not clear however it appears that it may be related to the usage of the battery.The handheld device was powered on using the ac power supply and the handheld device was successfully charged.The handheld then successfully performed interrogations and system diagnostic tests.
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