The customer stated that they received an erroneous result for one patient sample tested for tina-quant d-dimer gen.2 (ddi) on a c501 analyzer.The sample initially resulted as 0.18 ug/ml.The sample was repeated, resulting as 0.18 ug/ml.The 0.18 ug/ml value was reported outside of the laboratory.The patient was later evaluated by doppler and it was found that the patient had a venous thrombosis.The patient is currently in good health and was not adversely affected.The serial number of the c501 analyzer was asked for, but not provided.The customer ran precision studies.The patient sample was provided for investigation and investigations were able to confirm the customer's results.Dilution experiments performed with the sample seem to confirm the low result.The performance of the reagent seems to be within specification.Interference is less likely since dilution yielded similar results.A specific root cause could not be identified.
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