(b)(4).This complaint is related to emdr #1828100-2016-00453.The reported complaint was confirmed.The pst observed the touch screen to function only in certain areas of the screen.Exterior inspection revealed no signs of abuse or damage.Interior inspection revealed no signs of ingress or tampering.The product will be sent to service to be brought to manufacturers specifications before being returned to the customer.If additional information becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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