Model Number 100071 |
Device Problems
Incorrect, Inadequate or Imprecise Result or Readings (1535); Incorrect Or Inadequate Test Results (2456)
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Patient Problems
Overdose (1988); No Consequences Or Impact To Patient (2199)
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Event Date 06/14/2016 |
Event Type
malfunction
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Manufacturer Narrative
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Investigation conclusion: investigation pending.
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Event Description
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Report received of discrepant inratio value.(b)(6).No additional information provided.No reported adverse patient sequela.
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Manufacturer Narrative
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Investigation/conclusion: the meter associated with the complaint was returned for investigation.Retained strips of the reported lot were tested because the customer's strips were not returned.Retained strips tested on the returned meter met accuracy criteria.The returned meter met functional and thermistor testing requirements during the investigation.The customer's complaint was not replicated during in-house testing and no product deficiencies were observed.The system performed as expected.A review of the entire in-house testing history for the reported lot was conducted.In-house testing on the reported strip lot meets release criteria.The manufacturing records for the lot were reviewed and the lot met release specifications.Impedance curve analysis could not be performed because the customer's reported result was not located in the meter memory.Root cause could not be determined from the information provided by the customer.
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Manufacturer Narrative
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Investigation/conclusion: update: the meter associated with the complaint was returned for investigation.Retained strips of the reported lot were tested because the customer's strips were not returned.Retained strips tested on the returned meter met accuracy criteria.The returned meter met functional and thermistor testing requirements during the investigation.The customer's complaint was not replicated during in-house testing and no product deficiencies were observed.The system performed as expected.A review of the entire in-house testing history for the reported lot was conducted.In-house testing on the reported strip lot meets release criteria.The manufacturing records for the lot were reviewed and the lot met release specifications.A review of the meter memory found an inratio inr result of 2.0 instead of the reported result of 2.2.A statistical analysis of the impedance curve for the result determined that the curve was normal in shape and did not exhibit weak slope change or curve abnormalities.Although technique issues were identified in the complaint, a root cause could not be determined from the information provided by the customer.(b)(4) was initiated to investigate the cause of highly discrepant results.Further investigation into this issue is being performed under (b)(4).
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Search Alerts/Recalls
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