(b)(4).From november 2012 through october 31, 2014 medwatch reports related to complaints of this product were submitted under registration (b)(4).From november 2014 and going forward complaints related to these products are to be handled by arjohuntleigh (b)(4) complaint handling establishment and any medwatch reports will be submitted under registration (b)(4).On july 1st 2016, arjohuntleigh has been informed that the customer requested a mattress that has bolsters on the side.Note that such bolsters are in fact additional pieces of mattress that act as cushions at the mattress sides, to help prevent falls or migration to the side rails.The nurse mentioned that the patient had slid out but was not hurt.Despite multiple attempts to reach out initial reporter was made, no response from the facility was received.When reviewing similar reportable events for first step select, we have found a limited number of cases with similar fault description.In none of these cases, any product malfunctions were confirmed.This mattress is part of arjohuntleigh us rental fleet and it is checked before and after each hire.Quality control sheets from before and after use at this customer do not indicate any malfunction of the device.There is also no information about what bed was used with the mattress and whether the side rails were in up position at the time of the event.Responsible care must be taken when using any part of a device that comes into contact with a patient or user.In conclusion, there is no indication that the first step select device failed.It was most likely used for patient's treatment and this way it contributed to the event.Having that limited information available we cannot establish the root cause of the event occurrence.No action is deemed necessary at this time.Shall any additional information become available in the future, the investigation will be updated.
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