On-site assessment of the operation and function of the instrument was conducted by a leica field service engineer (fse) on 06 july 2016.The fse performed system verification tests, for which all results were satisfactory; and the instrument was found to be operating within specification.The fse advised the complainant to replace all the reagents on the instrument, including the waxes, prior to processing of diagnostic tissue samples.Manufacturer evaluation of the available instrument logs showed that: at 08:58am on (b)(6) 2016, a user commenced a manual fill operation of retort a using the reagent from bottle 6 (ethanol).This operation completed successfully at 08:59am on (b)(6) 2016.At 09:04am on (b)(6) 2016, a user commenced a manual drain operation of retort a to bottle 6 (ethanol).This operation completed successfully at 09:06am on (b)(6) 2016.A code recorded on two (2) occasions at 09:07am on (b)(6) 2016 indicates that the "a program" protocol, which was being scheduled by the user in retort a, could not be run because the first reagent scheduled for this protocol (formalin) was incompatible with residue remaining in the retort from the most recently used reagent, which was ethanol in this instance.The following information was displayed in association with this error code: "incompatible reagent in retort.Clean retort or edit protocol, retort a." at 09:08am on (b)(6) 2016, a user edited the "a program" protocol to commence at the final dehydration step.This modified protocol comprised one (1) dehydration step, three (3) clearing steps and three (3) wax infiltration steps.Based on information provided by the complainant, it was determined that the sub-optimal tissue processing reported was derived from the modified "a program" protocol started in retort a at 09:09am on (b)(6) 2016, which completed successfully at 13:52am on (b)(6) 2016.This protocol comprised 300 cassettes based on information entered by the user into the instrument software.Investigation of this complaint found that the instrument functioned as designed during execution of the modified "a program" protocol started in retort a at 09:09am on (b)(6) 2016.The root cause of the sub-optimal tissue processing reported was a use error, which occurred when the "a program" protocol was modified to comprise a single dehydration step only prior to three (3) clearing steps and three (3) wax infiltration steps.A single dehydration step is not sufficient to dehydrate the tissue samples.Incomplete dehydration of the tissue samples would have lead to incomplete clearing and wax infiltration of the tissue samples and resulted in the sub-optimal tissue processing reported.
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