(b)(4).This complaint is related to emdr #1828100-2016-00529.The reported complaint was confirmed.Per the fsr: the batteries in the aps1 is of the same type and manufacturer, but they did not come from manufacturers stock.The user facility¿s biomedical engineer (biomed) has taken responsibility for their periodic maintenance for the past 12 years after their warranty expired after first being installed back in 2003.A tag on each of the batteries shows a 2012 date.The fsr suspects the batteries are four years old and have lost their ability to carry a ¿load¿ when needed.Per follow-up with fsr on 14-jul-2016: the aps1's front panel indicator light was solid green upon boot-up.The batteries were measured at a correct full voltage reading of 26.6 volts direct current (vdc).The battery capacity in the service menu showed 17.9 amp hours (ah).If the system shuts down completely with all these correct readings then the batteries are failing to carry the load needed to keep the aps1 running.The fsr installed new batteries and the aps1 was able to switch to battery power.He tested battery switching system and charging for extended period of time and reset the battery gauge to full in the service menu.The unit operated to manufacturer specifications and was returned to clinical use.The suspect batteries were returned to the manufacturer for further evaluation.During the laboratory evaluation the reported complaint was corroborated.One of the two batteries fails the conductance requirement and the other is near failing.This indicates that some level of internal battery degradation has occurred.Also, the batteries had a third party vendor label indicating they were not purchased through the manufacturer.If additional information becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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