Investigation- a review of the complaint history, device history record, quality control and visual inspection of the returned devices was conducted.No events related to the reported issue were found during a review of related manufacturing or quality records.Review of the associated device history record did not identify non-conformances that may be related to this reported incident.Approx 19 high pressure three-way stopcock of the reported lot number were returned for inspection; all were sealed and unused.The 19 stopcocks were visually examined and no defects were noted.Each stopcock was liquid tested and all passed.No leakage was observed.The device functioned as expected; there is no evidence to suggest the product was not manufactured to current specifications.The stopcocks utilized during the reported event were not returned for inspection; as a result the root cause is undetermined at this time.The proper personnel have been notified of this complaint, we will continue to monitor for similar issues.
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