Asp investigation summary: the investigation included a review of the device batch record, supplier product evaluation, trending of the product malfunction code, and system risk analysis (sra).The batch record was reviewed and did not reveal any indication on a deviating quality profile for this batch.No events or deviations were reported that could relate to this issue.Trending analysis by lot number was reviewed from 01/20/2016 to 07/18/2016 and trending was not exceeded.The product was not returned for evaluation.The sra indicates the risk associated with improper handling of a cassette is "low." the issue has been attributed to user error as the healthcare worker (hcw) was not wearing personal protective equipment (ppe) while handling the cassette as instructed in the instructions for use (ifu).A customer letter was sent advising the customer to wear proper ppe to avoid this issue in the future.The issue will be tracked and trended.
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