System was used for treatment.Kit lot e323 was reviewed.There were no non-conformances related to the complaint.This lot met all release requirements.The uvadex lot number was not provided as it was not administered.However, a review of all uvadex lots manufactured since january 2013 was performed.No trends or nonconformances related to the complaint were noted.Trends were reviewed for complaint categories pump tubing organizer (pto) leak, alarm #1: air detected and alarm #9: blood pump error and no trend was detected for either of these categories.Service order (b)(4) completed: service engineer checked for faulty pump.Pump checks ok and pump head is also ok.Service engineer reset error for pump and performed systems check out procedure successfully.The kit, photos and smartcard data associated with the complaint were received for analysis.Review of the smartcard data indicated that the prime was completed successfully and several blood pump error warnings against the collect pump motor and an air detected warning for air in the ac line were seen.After processing of 199 ml of whole blood an air detected warning was recorded at every event to the last event on the card.The returned kit was examined and review of the provided photos confirmed a cut/tear on the plasma line inside the pto.A pressure test confirmed a leak at the site of the cut/tear.A closer view of the cut/tear indicated the cut/tear was not clean; it looked like it had been made by something with a blunt edge, leaving some upset tubing material on one side of the cut/tear.Testing confirmed a leak in the plasma line, as reported, but examination of the site of the leak did not indicate that there was a manufacturing issue with the tubing.Per additional information received on 2-august, 2016, via user facility medwatch ref# mw5063524, the likely cause of the cut/tear was the use of a screwdriver by the nurse to release the recirculation occlude valve.(b)(4).
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