Photos provided from the office revealed visual evidence that maintenance had been performed on the device that was not in accordance with product labeling.A plastic piece had been cut away between the yoke and tubehead, wires showed solder residue, and the tubehead was not properly secured to the yoke.The 765dc user manual (g0112-99u) states that in the interest of equipment safety, a maintenance program must be established by the owner and service performed by fully qualified personnel on an annual basis.The equipment must only be installed and operated in accordance with the safety procedures and operating instructions given in the user manual and installation/maintenance manual for the purposes and applications for which it was designed.Modifications and/or additions to the equipment may only be carried out by gendex or by third parties expressly authorized by gendex to do so.The device was not returned to the manufacturer for further evaluation and was scrapped by the service company.This concludes our investigation.
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