The customer stated that they received an erroneous result for one patient sample tested for roche cardiac d-dimer (ddi) on a cobas h 232 analyzer.The cobas h 232 analyzer is not sold in the united states, nor is it like or similar to a product sold in the united states.There was no report of any error messages occurring on the analyzer.The date that the event occurred was asked for, but not provided.A sample from the patient was tested for ddi on the cobas h 232 analyzer, resulting as 3.90 ug/ml.It was asked, but it is not known if the value was reported outside of the laboratory.A different sample tube collected at the same time was tested using a different test method at a clinical commercial laboratory and this sample resulted as 63.2 ug/ml.It was asked, but it could not be confirmed by the customer which value was considered to be correct.The patient was not adversely affected.The cobas h 232 analyzer serial number was (b)(4).It was explained to the customer that results using different methods can differ because calculation and cut-off values are different.It was also explained to the customer that since the result using the different test method indicates a high concentration of d-dimer, a hook effect may be the root cause of the discrepancy.
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The customer analyzer and test strips were requested for investigation, but could not be provided.Retention materials were tested and all test results were within accordance of the testing plan.The customer agreed with the explanation that results using different methods can differ and based on the results provided, a hook effect may be the root cause of the discrepancy.
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