(b)(4).Upon receipt the unit was visually inspected for outward, visible signs of misuse/abuse/neglect (physical check, tp-1).No significant issues were noted in terms of physical damage.No significant amount of lint built up on fan or cooling ports.Functional investigation the neptune was conducted.The unit passed the initial power connect test (tp-3).The unit also navigated through the power-on self-test (p.O.S.T.) (tp-4) with no issues.The next test was the temperature display accuracy test (tp-5) using the diagnostic probe kit, part number 425-99, and the following simulated values.The neptune displayed the correct temperatures and properly alarmed in the high temperature scenario.The device history record investigation did not show issues related to the complaint.The complaint cannot be confirmed.Functional testing did not reveal any operational anomalies.No corrective/preventative actions will be assigned.
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