The device history record was reviewed and indicated that the product was release accomplishing all quality standards.The complaint report states that a sample would be returned and a sample request letter was sent out, the sample was returned to the decontamination site but on review of the sample it was decided not to forward it onto the manufacturing site as the sample contained a lot of blood or a blood-like substance inside and outside the aqua seal and the site were not sure if they would be able to completely clean out the inside and there is a lot of bio hazardous material on the sample.The site took photos of the sample which shows the tube is disconnected.Without a physical sample we are unable to perform a thorough follow up investigation to include functional and visual evaluation to determine the root cause(s) of the reported condition, a potential root cause for this complaint may be that the sleeve was not inserted fully or dislodged post production.A quality alert was initiated to communicate and create understanding of this customer concerns to all personnel involved in the manufacturing of this product.Furthermore a corrective action (capa) has been initiated to investigate complaints for the tubing issues.Based on the above no further action is required at this time.This complaint will be used for qa tracking and trending purposes.
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