A customer in (b)(6) reported their thinprep 5000 processor with autoloader printed the wrong number on the vial.All other vials in the same processing tray were checked and the numbers were found to be correct, no extra bar codes were found.The vial number 1620013697 was reloaded as a single sample on the t5 and was reprocessed correctly.No patient recall needed.Hologic's field service engineer (fse) confirmed but unable to reproduce the error.The barcode reader with linear base scanner is the most likely cause of the barcode misread.Performed the 2d barcode reader upgrade, processed samples to confirm operation.Instrument operational.
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