It was reported to covidien on (b)(6) 2016 that a customer had an issue with a dialysis catheter.The customer reports before use in the patient, the nephrologist observed that the catheter was obtruded (pushed forward) in the lumen at the height of the fork (bifurcate), the guide wire does not pass into the lumen.There is a blockage in the lumen.The physician decided not to use the product.
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The device history record was reviewed and indicated that the product was released accomplishing all quality standards.A sample was received for evaluation.A visual inspection was performed and the catheter did not reveal any visual issues.A guide wire was passed through both extensions.The guide wire passed through the arterial extension; however, the guide wire did not pass through the hub of the venous extension.The hub was obstructed and the orifice looks smaller.A resin was found on the venous lumen.The issue was caused during the bond tube and hub process step, due to an excess of glue used in this operation.This issue was not captured during the inspection process.A formal corrective and preventative action was opened for this reported issue.Additional actions are not required at this time.It must be noted that in-process controls as visual inspection according to test procedure (such as personnel training, incoming quality acceptance testing for raw material, 100% in process visual inspection and visual acceptance sampling) are in place to prevent non-conforming product from leaving the manufacturing operations.This complaint will be used for tracking and trending purposes.
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