(b)(4).Method: fisher & paykel healthcare did not receive a complaint cannula for this incident.A request was made to the hospital but they confirmed that they do not have the device.The hospital stated that three incidents involving three devices had occurred.Only two devices have been received and have been investigated against another of the three complaints.The three complaints and the additonal unused devices provided for our investigation were all from the same batch.Results: visual inspection of the two complaint cannulae received for one of the other complaints revealed that one or both of the flexitubes had become disconnected from the swivel grip.Visual inspection of the 30 unused cannulae provided by the hospital for this other complaint showed that there was no visible damage or defect with any of them.All 30 were pull tested and the joint strength was found to be within specification, with no detaching of the tubing from the swivel grip.Conclusion: we were unable to determine what had caused the observed damage.All optiflow junior cannulae are 100% leak and occlusion tested after final assembly and any cannula that fails is discarded.In addition, samples are taken hourly from each run and pull tested to check glue joint strength at the cannula/tube joint, as well as the swivel grip joint.If there are any failures the entire batch is put aside for further investigation.The user instructions illustrate in pictorial format the correct set-up and proper use of the optiflow junior nasal cannula.They also state the following: - ensure that all connections are secure during use.Check cannula is undamaged and that the flow path is maintained.- appropriate monitoring must be used at all times.- do not stretch or crush tube.
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