The end user reported that while sitting on the device, the seat detached from the toilet and she fell.She was evaluated in the er and diagnosed with a compression fracture in her neck.She states she did not install the device on her toilet.The sample was returned and evaluated.There were no fractures, dents or abnormalities present.The threaded knob to lock the toilet seat did not display any signs of stripping.The knob was able to securely lock the device in place.It is unknown if the raised toilet seat was properly installed onto the toilet.The owner's manual instructs the user to ensure all attaching hardware is securely tightened prior to use.No manufacturing defect was identified during the sample evaluation.We cannot rule out improper installation as a potential root cause for the reported incident.
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