On 09/29/2016 integra investigation completed.Method: failure analysis, device history evaluation.Results: failure analysis - user reported cable became hot when in use.This was confirmed in service center, caused by a large percentage of fibers damaged.Device history evaluation - nonconforming product report / nonconforming material report history: none.Variance authorization / deviation history: none.Engineering change order / manufacturing change order history: none.Corrective action preventive action history/corrections: none.Health hazard evaluation history: none.Conclusion: it is recommended that the cable is not bent more than 60 degrees to prevent fiber damage.
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