Catalog Number H787107327015 |
Device Problem
Tear, Rip or Hole in Device Packaging (2385)
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Patient Problem
No Patient Involvement (2645)
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Event Date 08/30/2016 |
Event Type
malfunction
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Manufacturer Narrative
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The reported defective device has yet to be returned to the manufacturer for a device evaluation.The firm is attempting to obtain the device.An investigation into the root cause for product problem is currently in progress.The results of the device evaluation will be sent via a follow up medwatch.(b)(4).Device has not been returned to date.
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Event Description
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As reported (b)(6) 2016, when the product was received at the medical facility and removed from the shipping packaging, it was noted the inner sterile packages had small pinholes in the packaging.There was no patient contact as the defect was noted when received at the medical facility.It was reported the defective disposable device is available for return to the manufacturer for evaluation.
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Manufacturer Narrative
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The customer's reported complaint description of damaged packaging could not be confirmed because no sample was returned for evaluation.A lot history records search revealed no quality related issues or manufacturing deficiencies at the time of manufacture.During the boxing process, operators are attentive to abnormalities including damage to the pouch/box.Without receiving product to evaluate, a root cause cannot be determined although a possible contributing factor could be attributed to handling after the product left the angiodynamics facility.A review of the angiodynamics complaint system noted no adverse trends for this complaint type and product family.This type of complaint will continue to be monitored for trends.(b)(4).Device unavailable for return.
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Search Alerts/Recalls
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