The customer reported that the device was not producing any alarms and that the alarms appear to be muted.It was later clarified that both the alarm sound and all other sounds (touch and qrs tone) were not working.Technical support (ts) checked volume settings and found them to be appropriate.The biomed stated he tried turning the ip5 off and on but still no sound.There was no report of a death or serious injury, nor was there a report of any adverse impact to any user or patient.The device was being used for patient monitoring when the problem occurred.
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