Supplemental information: the complaint text states that the complaint item was an ankle stirrup with an air bladder.However, the part number listed in the complaint entry, 1-502a-98, is a walking boot.When the complaint sample was received by the qc investigator, it was shown to be an ankle stirrup without an air bladder.The qc investigation report below was performed on the complaint sample returned, an ankle stirrup without an air bladder.Qc investigation: investigation findings: the complaint sample was returned.The product shows sign of wear/use.The returned sample is manufactured to current specifications the memory foam padding completely covers the shell and is not damaged/broken down.There were no manufacturing defects/errors found; root cause: investigator is unable to determine root cause as there were no manufacturing defect/issues found; corrections: credit was requested/issued; corrective action: there is no corrective action required at this time, the returned sample was not found to be defective; preventive action: there is no preventive action required at this time, the returned sample was not found to be defective.No further information is available at this time.We will provide follow up report if additional information becomes available.
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