Device evaluation: the cartridge was returned at the manufacturer for evaluation.Visual inspection at 10x microscope magnification showed viscoelastic residues inside the cartridge tube/tip, and loading zone indicating that the device was handled and prepared for surgical use.The cartridge's tip was observed deformed and cracked.The customer's reported complaint was verified.Manufacturing records review: the manufacturing process record was evaluated.During the manufacturing process the operators check the neck, tube and tip areas for cracks.No cracking or stress marks are allowed.The manufacturing record review and related documents revealed the cartridge was manufactured and released according to specification.Labeling review: the directions for use (dfu) were reviewed.The directions for use (dfu) adequately provides instructions and precautions along with warnings for the proper use and handling of the device.As a result of the investigation there is no indication of a product quality deficiency and the reported issue was verified.All pertinent information available to abbott medical optics has been submitted.
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