Unable to perform investigation as actual device has not been received by (b)(4) as of 10/18/2016.User facility has been contacted in an effort to have device, or photos of device, returned for investigation.No response as of 10/18/2016.No similar issues have been reported to (b)(4) on this device in the last three years.This report is considered closed.However, in the event (b)(4) receives additional information it will be forwarded onto rw(b)(4) (manufacturer).Rw(b)(4) will supply follow up reports, when needed.(b)(4).Device not returned.
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