Philips received a complaint from the customer in which was stated that the customer experienced a problem with their footpedal while they tried to use fluoro.The footpedal for fluoro appeared to be bent.The customer reported that they were able to finish the procedure, and there were no ill effects for patient or staff.The particular procedure was not very fluoroscopy intensive, and they performed digital acquisitions (cine) to complete and document the procedure.
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Philips analyzed this complaint and came to the following conclusion.A philips field service engineer (fse) went to this site to test the operation of the foot switch and found that the fluoroscopy pedal was no longer operating correctly due to a mechanical failure.(bent pedal) although field change order (fco) (b)(4) had been implemented on this site the fse reported that there was no steel plate on the bottom of the faulty foot switch when he tested the operation of the foot switch.The former fse who had implemented the fco for this site, no longer works for philips.The local us philips organization investigated this and came to the conclusion that 100% of the other foot switch fco's dispatched to this former fse were completed correctly.Footpedal has been used on a mat, this has caused the bending of the foot pedal.The prior installed foot switch on site is believed to be removed either by the customer or third party as this system is not maintained by philips.All foot switch fco's have been implemented, therefore no corrections are necessary.
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