Patient stated that when she turned on the pump in question, it started to beep and gave message "service maintenance due".Patient stated that she pressed the stop button thrice, and this took care of the beeping.She went on to use that pump and states that it has worked fine with no issues.Patient was informed that a new pump will be sent to her for delivery tomorrow, (b)(6) 2016.A return box will also be sent to the patient so the malfunctioning pump can be returned.The pump was not in use at the time the malfunction occurred, and patient had no side effects associated with the pump malfunction.Sn of pump: (b)(4).Dates of use: from (b)(6) 2016 to ongoing.Diagnosis or reason for use: i27.0.
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