Per (b)(6) representative, witnesses stated customer was sitting on a rollator seat while her family adjusted the rollator.Customer leaned back while sitting on the rollator and fell backwards hitting her head on the floor.Customer had a loss of consciousness, for an unspecified time.Emergency services were called and customer was transported to the emergency room.(b)(6) representative stated the customer had a closed skull fracture from the fall and was admitted to the hospital for three days.Photos of the rollator were reviewed and showed a possible loose or not fully tightened adjustment knob.A root cause cannot be confirmed since the rollator has not been returned.Due to the reported skull fracture and hospital stay this medwatch is being filed.Device not returned.
|