Integra has completed their internal investigation on 10nov2016.The investigation activities included: methods: -evaluation of actual device.-review of device history records.-review of complaint history.Results: device history record reviewed for s-935 manufactured on 06/29/2009 show no abnormalities related to reported incident found.This device passed all required inspection points with no associated mrr's, variances or rework.This device was last serviced on 09/05/2016.No manufacturing or design related trend has been identified.Conclusion: in summary - manufacturer could not confirm the reason for return or complaint.Unit was returned in good working condition, power issue or broken part was not duplicated during evaluation.
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