This is the ninth complaint for the finish goods lot; however, the second for this issue.The device history record review shows the order was built and released per specification.The returned wet sample was visually inspected and it was found that the elastomer was lifted; however, the customers complaint does not referenced an issue of lifted elastomer.The samples were tested without any modifications to the elastomer, the samples passed priming and tune successfully.The pressure of the console pressed the elastomers back in place on the housing.Neither lifting, nor leakage was found after testing.Once the functional testing was completed, a pump segment seal integrity test and an air burst test was preformed, the samples met specifications.The channel of the cassette bases and the elastomers were intact.Root cause: the root cause of the customer¿s complaint is most likely related to the lifted elastomer.The root cause of the lifted elastomer could not be established as the samples passed testing.A possible root cause of the lifted elastomer could be that during the elastomer assembly to the fms housing, the elastomer did not get firmly pressed onto the housing of the fms.After a thorough investigation of this complaint, it has been determined that no action will be taken at this time as the root cause is not known and this issue is occurring at a low level and does not present a risk for the patient.Quality assurance will continue to monitor customer complaints via the complaint review meetings, and will take action for any future occurrences as is deemed necessary.(b)(4).
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