Samples received: 35 unopened pouches of novosyn 0 3x45 cm (ref.(b)(4); batch 116024) in a box labeled as novosyn 2 90cm hrn45 (ref.(b)(4); batch 116023).Analysis and results: there is a previous complaint of this code batch, but regarding other issue.Manufactured and distributed in the market (b)(4) units of this code batch.There are no units in our stock.We have received one box labeled as (b)(4) batch 116023 (novosyn violet 2 90 cm hrn45) which contains 35 pouches of the code-batch (b)(4)-116024 (novosyn violet 0 (3.5) 3x45cm).Products traceability has been checked and it has been determined that this mix-up probably took place in the manufacturing line in the packaging area.Both products were packed in the same line and same day.Line clearance was not correctly done.Taking into account that no other customer complaints have been received concerning this issue for this code batch, this is considered an isolated and accidental unit, but the whole batch is correct.Final conclusion: complaint is justified.Corrective/preventive actions: there is an improvement project lean_01_2012 that includes the analysis of the origin of all possible mix-ups and implementation of actions.
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