Olympus followed up with the user facility via telephone and in writing to obtain additional information regarding the reported event but with no result.The device was returned to olympus for evaluation.A visual inspection was performed on the returned condition of the device and found the outer sheath assembly was broken and missing the isolation beak.The broken tip was not returned.The broken portion was noted to have sharp at the edges at the tip.Based on the investigation findings, this type of damage is consistent with impact damage or excessive force applied during use.The instruction manual warns users always keep sheaths parallel to one another when assembling and disassembling.If the inner sheath is inserted or removed at an angle to the outer sheath, the lateral force applied to the inner sheath may damage the sheaths distal tip.
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