On (b)(6) 2016, the reporter contacted animas, alleging that the display screen was blank.This complaint is being reported because the reported issue was not resolved with troubleshooting.There was no indication that the product caused or contributed to an adverse event.
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The device has been returned and evaluated by product analysis on 12/12/2016 with the following findings: during investigation, the pump was powered on to a blank display.The keypad and display were unable to be tested due to the blank display.The pump was opened to find moisture corrosion on the display connector, display flex cable, and on the printed circuit board.Unrelated to the original complaint, the battery compartment was cracked near the top left corner of the display lens.No moisture was found in the battery compartment.
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