Sorin group (b)(4) manufactures the sorin s5 system.The incident occurred in le (b)(6).This medwatch report is filed on behalf of sorin group (b)(4).A sorin group field service representative was dispatched to the facility to investigate.The service representative was unable to reproduce the reported issue.The level monitoring system was tested and was found to be working correctly.A serial read out of the arterial pump and the level sensor module was performed and the data along with a user video was sent to sorin group (b)(4) for further evaluation.The error could not be confirmed during the read out analysis.No software or hardware errors were identified on the event date and no records for level alarms were recorded.According to the ifu, the level control shall always be tested prior use and this event should be recorded in the read out.As this event was not identified, sorin group (b)(4) concluded that the pump was not controlled/monitored by the level module.Analysis of the user video revealed that the level sensor was not connected and only one audible alarm sounded.No information about the configuration of the level module with the arterial pump was provided.It seems that the level was not assigned to the pump.If the level symbol is not present in the display of the assigned pump, this pump will not stop after an alarm.A review of the dhr did not identify any deviations or non-conformities relevant to the reported issue.Sorin group (b)(4) will continue to monitor the market for trends related to this type of issue.Evaluated on site by sorin service rep.
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