It was reported on (b)(6) 2016 that a physician¿s office was having issues interrogating a patient¿s device.It was stated that this patient¿s device had not been interrogated since (b)(6) of 2015.The battery status back then was indicated as ¿green.¿ the patient was implanted in 2011 so it indicated by the nurse that it was possible that the battery was dead.However a battery life calculation was performed and results showed over 10 years remaining.Troubleshooting was performed by pressing the two red buttons on the back of wand and confirming the light came on and stayed on about 25 seconds.She confirmed the tablet was not plugged into the wall.She unplugged and re-attached the cable, waited 15 seconds and then plugged it back in and tried re-interrogating.She tried interrogating and still wasn¿t able to interrogate the device.It was stated that the patient¿s generator was a bit hard to get to because it was deep into the breast area so she attempted to push a bit harder but still was not able to communicate.There are no suspected issues with the programming system as troubleshooting was performed with the system on a demo and the demo device was successfully interrogated.The patient has not been back to the physician¿s office to re-interrogate the device.No additional information has been confirmed to date.
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