Device Problem
No Display/Image (1183)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Type
malfunction
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Manufacturer Narrative
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The pump has not been returned to animas for evaluation.If the device is returned, an evaluation shall be completed and a supplemental report will be filed.No conclusions can be made at this time.
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Event Description
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On 11/01/2016, the reporter contacted animas, alleging a display (blank screen) issue.This complaint is being reported because the reported issue was not resolved with troubleshooting.There was no indication that the product caused or contributed to an adverse event.
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Manufacturer Narrative
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Initial reporter name: (b)(6).
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Manufacturer Narrative
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The device has been returned and evaluated by product analysis on 12/15/2016 with the following findings: during investigation, the display was fully functional, clear and legible.The display screen was not blank.The original complaint was unable to be duplicated.The display had a proper resolution and contrast.The pump was opened and there was no damage to the display connector or the flex cable and the display connector latch was secure.
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Search Alerts/Recalls
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