Additional information: the system was examined and the reported event was replicated.The company representative reseated and cleaned the random-access memory (ram).The system was tested and found to meet product specifications.A review of the customer¿s complaint history for the last 24 months did not show any previous complaints of this kind against the system.The system was manufactured on july 30, 2013.Based on qa assessment, the product met specifications at the time of release.The root cause of the reported event can be attributed to the ram.However, how or when the ram became nonconforming cannot be determined (b)(4).
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