The lot complaint history was reviewed, this is the second complaint for the finish goods lot; however, the first for this issue.The device history record showed the product was released per specifications.The returned sample was visually inspected and no obvious defects were observed.The sample was tested on a console and it generated system message code indicating a failure of the auto infusion valve to actuate.An external pressure source was then used to perform a cracking pressure test.The pressure was incrementally increased until the valve actuated.The sample was non-conforming due to the higher than expected cracking pressure.The root cause of the customer¿s complaint is the failure of the device to switch from fluid to air whereby the aiv failed to open or had a high cracking pressure (pressure required to open the aiv to allow air passage).Action will not be taken based on this occurrence.This problem is occurring at a low level, which is considered infrequent for issues of this nature at this time.(b)(4).
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