Customer reported that there was no flow of aqueous humor, suspected clogged shunt; the shunt explanted and another one implanted.There is no similar complaint from this lot.The product was returned for investigation and was found in the following manner: the explanted shout was not receive.Only eds and cradle were receive for investigation.Therefore, the condition of the shunt couldn¿t be checked, and the complaint could not be confirmed.The device history record (dhr) for the batch was reviewed.The product was released according to approved release criteria.All products pass 100% final inspection prior to approval, several times.If such a defect would be noticed, the product would have been rejected and segregated immediately.Root cause cannot be identified as the primary package was opened; therefore, there is no way to determined how and when the shunt fell off the eds.Because the root cause cannot be determined, no additional action can be taken at this stage.Quality assurance performs periodic monitoring of similar incidents and will take action if an unfavorable trend occurs.The manufacturer internal reference number is: (b)(4).
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