No product was returned for investigation; however, a photographic image was provided for review.Although no lot number was provided, a review of all lots associated to the reported part number found no abnormalities or non-conformities during manufacturing.A review of the provided photograph, compared to the device drawing, showed a difference in the flange position and the flextend¿ length.Investigation determined that root cause of the reported issue was due to manufacturing and the device drawing should be modified to include the patient's preferred angle of the neck flange.
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