The following information was received from the third party administrator for the liability insurance from the base component supplier (supplier names and complainant names redacted): our first notice of this claim was a letter from their attorney dated (b)(6) 2015.Since then we have attempted to reach out to their attorney but have been given limited information.We placed the caster supplier on notice as they possibly could be the caster cup manufacturer involved in the alleged complaint.They too have had limited discussions with the attorney.Neither caprin ( the caster cup manufacturer) or leggett and platt ( the bed base manufacturer) have been unable to inspect the alleged defective casters to determine: defectiveness and who is the manufacturer of the caster cups in question.Alleged injuries to complainant (b)(4) are to the back, neck and head, which allegedly required surgery and time off from work.The bed is still being used, the casters are in the possession of their attorney.The complainant ((b)(4)) was attempting to get into bed when the wheels malfunctioned by unlocking causing the bed to move out from under the complainant ((b)(4)).The wheels had been locked by the installers, come unlocked, and relocked just the day before by the son of the complainant ((b)(4)), so they are sure they were in the locked position.The incident happened on cement floor.The product was purchased on (b)(6) 2014 from craftmatic internet sales.Set up was facilitated by craftmatic internet sales.The device was delivered and assembled by (b)(4).At this present time we ar holding pattern until the attorney allows the parties to inspect and test the casters.
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